Kaospilot Experience Design

How can you create powerful experiences driven by user insights?

How can you anchor engagement within your organization to drive experience innovation?

How do your customers get the most value from your events?

How do you deal with the new customer demands for transparency, authenticity and trustworthiness?

What are the best methods to captivate the attention of the people you serve?

How do you ensure your customers’ involvement in the co-creation of your future offerings?

THE COURSE – PRACTICAL APPROACH

The starting point of the 3-day program is the experience challenges which the participants bring in from their organizations. During the course, the challenges will be solved through the creation of a unique experience concept by use of the Imagineering 5-step design & innovation model. The participants learn theory, and immediately apply it to real word challenges.

LEARNING OUTCOMES

• Innovation – Learn how to apply the simple Imagineering 5-step experience innovation model and design your own unique customer experience
• Co-creation – Learn how to involve your target groups in co-creating their own personal customer experience
• Business – Learn how to use experience to create business value, through efficiently meeting your customers needs and desires of today and tomorrow, and creating new profitable opportunities at strategic business level
• Engaging Events – Learn how to design and stage powerful events that capture what is most important to your company and for your relationship with your customers
• Authenticity – Learn how to access your organizational core value and use this to create unique and authentic leverage against competition
• Holistic Application – Learn how to create experience value for your employees as well as your customers through powerful tools to drive engagement