Epicor is the leading provider of business management software including manufacturing ERP software, retail software applications, distribution software, talent management software, automotive aftermarket software, and several other cloud solutions for different industries. Epicor’s retail software systems are installed at retail outlets for top brands across the world. Epicor’s retail solutions offer integrated POS systems, mobility, eCommerce, CRM, cross-channel selling, sourcing, merchandising, inventory management, operations management, business intelligence, and financial management. Epicor’s retail software platform unifies the entire retail enterprise to enable over 500 retail brands to deliver the informed, empowered and seamless omni-channel shopping experiences that their customers demand — no matter where, when or how they shop.Epicor was collecting usage data and error logs for their retail software application at more than 5000 retail outlets globally. Data was stored in databases specific to each customer. There was no front-end / website to show error logs and system warnings. This was making it difficult for Epicor customer service team in tracking issues and resolving them in a timely manner without causing significant outages for retail stores. Epicor wanted to build a retail application management system, a centralized cloud-based application dashboard, that would be more productive for their internal and customer\\\'s technical support teams. That is when Epicor reached out to our team for help. Epicor Retail Application Management System included two components. First component was to collect required data from all retail locations across the world in real-time leveraging remote equipment monitoring (Internet of Things) and storing collected data in a centralized database. Second component was to design and develop a cloud-based dashboard application for displaying machine data to users in a way that will make it easier for them to easily identify systems with critical issues. The enterprise dashboard included a mix of pie charts demonstrating critical issues, warnings, and alerts. Dashboard displayed rollup data for each retail customer from all their retail locations in a card / block style. Epicor customers were provided with white-labelled enterprise dashboards that matched their business branding. The user interface was designed to look and work great on both tablets and desktops. Learn more about our mobile app development services: https://www.invonto.com/services/mobile-app-development/
