ObjectiveBuild a seamless integration of payment gateways (Stripe and PayPal) with popular helpdesks (such as Zendesk, Intercom).SolutionWe built a backend that uses payment gateways’ API to retrieve and manage user subscriptions from the frontend app embedded in the helpdesk interface.Upon receiving tickets, a support team member instantly sees the entire billing history of the user in question, queried by identifying information (like email). After that the support agent can:Review billing history to find a payment;Issue a refund or cancel a subscription;Make a new charge on credit card on file or start a new subscription;Collaborate with other support agents on any billing issue.ChallengesPayment gateways have unique implementations of subscriptions, charges and refunds. Each payment gateway is a separate integration with unique challenges;Search speed requirements warranted using Amazon ElasticSearch to service cloud search data.TechnologyPlatform: MeteorDatabase: MongoDBPayment integration: Stripe, PayPal, Zuora
