Bookimed.com is a leading medical tourism marketplace that connects prospect patients with the most fitting medical providers worldwide. The call center department operates as a backbone of the business providing voice consultations to interested patients while adding a human touch to the interaction with the online platform.The doctors or "coordinators" working at the call center, process on average 30-40 applications per day. Prospects come with various preferences and expectations. Not every caller is interested in a treatment - sometimes they need only the information. Other patients require a special approach offered by experienced coordinators only.The company tasked our team with automating part of the routine work of coordinating doctors by identifying the psychotype of a prospect and matching them with the right coordinator at the call center.
