The development of a
software system for managing incidents and internal investigations in a
corporate environment and designed to process and analyze information about
violations of corporate ethics, fraud, and the facts of theft.Highlights
Development of a specialized software package
Incident and Internal Investigation Management System
SMS and E-mail notifications
Implementation and integration at the company group level
SaaS deployment
Document flowThe challengeThe customer required a specialized software suite for incident
management and internal investigations in a corporate environment. The system has
to be designed to process and analyze information on violations of corporate
ethics, fraud, facts of theft, and was supposed to inform participants
throughout the entire cycle of internal investigation, provide analytics on
incidents and completed investigations.The system's capabilities were supposed to include managing the progress
of the investigation, storing accompanying documents, notifying the user by
E-mail and SMS about major events based on the role-based security model,
creating custom reports that can be viewed both online and sent out according
to a preset schedule. The system was supposed to carry out full-text semantic
search in documents.The solutionThe contractor studied in detail the customer's non-trivial business
processes, defined the rules for state transitions of system entities and the
relationship between processes. An optimal solution was proposed and agreed
with the customer, which exactly met his expectations.The contractor, anticipating the use of the complex in various fields of
activity and for different customers, has designed a solution in accordance
with the requirements, which can be deployed and used as a service by the
customer's external client.A flexible role model was designed with the possibility of subsequent
expansion with new access rights to parts of the system. The notification
system can be easily extended with a new types.The product consists of several main modules:
Database
Request management system
Modules for sending SMS and E-mail notifications
Web-portal for managing incoming messages from subscribersThe resultsDespite the short timeframe,
contractor has developed the software system that fully satisfied the
customer's requirements and solved the assigned tasks.The product
successfully passed bench tests in the customer's infrastructure and was
deployed in the product environment. At the moment, the complex is being
actively used and modernized.By introducing the
software package, the customer automated the process of registering messages from
subscribers, their processing and passing through various authorities, thereby
reducing the cost of document circulation and increasing the speed of
decision-making on incoming requests.
The product turned out to be highly customizable
and extensible.
