Issue:
Shopify is a popular platform that has most of the features an aspiring entrepreneur needs. You don't need to be a programmer to set up a new online store "out of the box" and then expand by adding new integrations.
However, as a company grows, Shopify's built-in features start to fall short. For example, Shopify supports only one product warehouse, and for a business that expands to several cities, this becomes a problem: new warehouses cannot be added to Shopify, and product balances between different warehouses are not synchronized. ERP systems are used to solve this problem, but they, in turn, do not know how to work with Shopify.
This leads to losses for business: If a product is out of stock, but the ERP system is not synchronized, the product is displayed on the site, and the customer places the order, but can't get delivery. Or the purchase price of the item changes, but doesn't have time to sync with the price on the site. In any case this leads to inability to make the sale, or to customer dissatisfaction.
Our approach:
DevCube solves this problem: we develop solutions for customers who want to stay on the Shopify platform but need additional integrations.
We not only develop and launch the store, but also solve the problem of the client's Enterprise, developing integrations of any level of complexity. Our clients can choose from a list of ready-made solutions, which we adapt to a private user case, or they can order an integration that is developed from scratch to meet the client's specific needs.
What we did:
- We developed an integration that helped integrate the client's EPR system with the Shopify platform. The integration helps direct the customer's order to the closest warehouse that has the product he needs, synchronize product inventories with the main database, send the customer the product by delivery service, and notify him of the delivery status via email and SMS.
- Developed Shopify and shippers integration.
- Set up a proactive notification service so that the customer automatically receives notifications when the delivery status changes.
Result:
The result is a smart service that makes the entire process from customer order to parcel delivery seamless and, in most cases, requires no operator intervention.
