Virtual1 started its journey to provide computer-related services and consulting for the British. As a leased line provider, Virtual1 occupied an available niche in the market to offer businesses the Internet connection in a frugal way.When we started, customer relationship management and coordination were mostly manual work. Ready to spend on customer experience, they needed a solution of corporate-level transforming manual to digital. That was Liferay.Virtual1 voiced a need for a centralized partner portal to control the wholesaling telecommunication services directly. Aimprosoft was asked to help Virtual1 build a software solution that will assist in the commercial growth of partners.With best practices to follow, we made several software solutions for user accounts and back office including:- a custom order workflow- a setting module for service packages- a software kit for partner account settings (access, management, end users brief, etc.).- The killer feature is an online availability for partners in ordering products and associated hardware devices, comparing prices of carriers, and performing e-signs.At the request of the client, we developed a range of custom portlets — web apps in Liferay Portal — to meet the specific needs of Virtual1. Unlimited capabilities of the Liferay-based portal allow serving thousands of Partners 2.All e-?ommerce today offers real prices and calculators to cut a customer journey for customers on the way to completing a purchase. Giving an option, we made it simple as never before. To be connected, prospects can send a request and be offered by different providers according to the required address. They can select a provider from the list comparing prices, availability in the required area, and service packages.Following the all-in-one concept, we had to deliver real-time sales information through one communication channel. Virtual1 highly needed to let its clients keep track of the sales process within the Virtual1 account on the portal.As the entire business system was based on Salesforce solutions, the client wanted to integrate it with a content management portal into one ecosystem.Thanks to the two-sided integration 1Portal – Salesforce, Virtual1’s dealers can get data (ordering (cloud ordering), ceasing, renewal, case creation, etc.) generated on the 1Portal delivered to Salesforce.Data on orders, equipment, business opportunities from Salesforce is displayed on the 1Portal’s dedicated pages Dashboard, Service, and Support.Since we’ve been working with Virtual1, the number of requests increased 100 times. Staying one of the most influential telecommunications providers in the United Kingdom. B2B distributing corporate portal is currently in progress with many efforts to undertake. Responsive website to let businesses as well as end customers use it easier on the go.
