Daimler’s new global buying system GLOBUS has provided the company with an efficient organization of procurement processes all over the world. In order to ensure fast and comprehensive education and ongoing support of the system users, Daimler decided to develop and implement a special user support system. The main requirements to the system were its transparent structure and easy-touse interface which would allow users in various countries to use materials describing GLOBUS functioning. Besides, the system had to be compatible with the technology with which GLOBUS itself was built.
