The engineering toolset, which the customer had been using for more than two decades, had become complex and outdated. The problem was that the software was based on old technologies and was developed by people who were no longer with the company. Its maintenance required added manual effort which led to higher process costs. “We need a state-of-the-art solution” – that’s what our customer emphasized during the Clarification Call with us. The customer wanted to have modern software that would provide calculation results in a quick and easy way, as it is one of the key factors in the heat exchange industry which affects the client’s decision in choosing the supplier.
