Our client is dealing with a large amount of historical patient data that has to be regularly proceeded. This data includes the personal information of patients, their digital medical records, treatment/billing history, and more. Due to huge amounts of data to be regularly processed, the client was facing the challenge of comprehensive, advanced reporting. The generation of up-to-date advanced reports is both time and resource-consuming, therefore executing this process in production causes a high-performance risk considering the data volumes.Our team has built a custom data warehouse to provide advanced reporting. Today, the healthcare provider successfully generates advanced business intelligence reports by demand. Main benefits of the built DWH:1. Patient analytics: thanks to the built data warehouse, the company is able to get to know its clients better in just a few clicks. Accurate analytics help in understanding the client’s preferences and segregate client groups.2. Fully automated, up-to-date reporting: our client has access to precise, up-to-date reports. The business intelligence information that is relevant for the provider is updated once an hour invariably. Our client used to generate advanced reports manually. This process is completely automated now.3. Appointment analytics: Appointment analytics is one of the main advantages of the developed DWH. Thanks to our team, the US healthcare provider can now easily analyze patient journey.The information that might be accessed includes the following data:The frequency of appointments (the number of days between treatments)The duration of appointmentsInformation about rescheduled or canceled appointmentsInformation about the reasons for rescheduling or canceling4. Website visitors’ and patients’ behavior tracking: The opportunity to analyze the behavior of users is another major advantage of the developed DHW. With the help of the system, the US healthcare company can make substantiated conclusions about the behavior of website visitors and patients.The information that might be accessed includes the following data:The frequency of appointments (the number of days between treatments)Time required for engagement (the number of days between patient profile creation and engagement)LTV or Lifetime Value (the profit a company’s client brings during the entire time of cooperation)CR or Churn Rate5. Accounting statistics: The DWH contains not only information about patients and appointments, but also financial information. Thanks to up-to-date reporting, the company’s accounting department can draw comprehensive conclusions about the company’s spending and profits, as well as make precise forecasts for the nearest future to make budget planning more efficient.6. Sensitive data protection and HIPAA compliance: The DWH contains only anonymized data, which is enough for the generation of reports. The DWH is therefore HIPAA complied.Project results: Abto experts build a data warehouse that regularly downloads data from the product database and generates comprehensive reports for more efficient analytics. The system is still being actively used by the customer. Thanks to the collaboration, the company could optimize its internal business processes and become more efficient. And, as a result, the company was able to improve the quality of the services provided and attract more customers.
