Abto Software has entered the cooperation in order to upgrade and modernize the already available solution for package and delivery management in high-density housing environments. Having required technical expertise, our company has covered CRM and SCM development, cloud migration, and automation through implementing computer vision.The project’s main goals:To extend the platform with a CRM solution to optimize customer supportTo extend the system with an SCM solution to improve logistics managementTo utilize cloud computing and provide improved flexibility and scalabilityTo adopt advanced technology and extend existing functionalityThe platform is comprising four modules: 1. Driver software – the system automatically authenticates driver identity2. Storage software – the system automatically organizes storage space to place packages efficiently without misusing storage capacity3. Client software – the solution enables residents to receive and return the packages even without leaving their residential complex4. Customer support – the solution allows residents to contact service assistants to resolve any issues What’s more, the product has advanced notification functionality that learns and improves itself automatically by using historical data on deliveries and refusals. Our engineers:a. Created a monitoring system to track emailing-related issues b. Provided a REST API to verify email addressesc. Created a monitoring system to track SMS-related issuesd. Handled the storage configuration to manage email/SMS history The built package and delivery solution provides for:Reduced time and costIncreased securityCustomer satisfactionMarket competitiveness
