Client BackgroundOur client is a prominent healthcare provider dedicated to offering high-quality patient care through advanced technological solutions.ChallengeThe client faced challenges in managing patient appointments efficiently, dealing with a high volume of support calls, and mitigating the negative impact of no-show appointments. To address these issues, they sought to develop an innovative scheduling module that would enhance patient interaction and improve appointment adherence.SolutionGlorium Technologies partnered with the client to develop a comprehensive virtual assistant module for patient scheduling. The solution incorporated generative and predictive AI to streamline the scheduling process and reduce no-show rates. Our solution reduced support calls by 55% and negative impact of no-show appointments by 73%.The virtual assistant module not only improved operational efficiency but also enhanced the overall patient experience by providing:1. 24/7 availability: Patients can schedule or reschedule appointments at their convenience, without being restricted to call center hours.2. Personalized communication: The AI-driven interactions are tailored to individual patient needs, fostering a sense of personalized care and attention.3. Ease of use: The intuitive interface simplifies the scheduling process, making it accessible to patients of all ages and technological proficiency levels.Business ValueOperational efficiencyThe significant reduction in support calls and no-show appointments improved the overall efficiency of the scheduling process, allowing staff to focus on more critical healthcare tasks.Cost savingsDecreasing no-show rates and support calls led to considerable cost savings, enhancing the financial performance of the healthcare providers.Patient satisfactionThe enhanced scheduling experience and personalized interactions resulted in higher patient satisfaction and retention rates.
