Feedback 24

Feedback 24 is a mystery shopper service that has specialized in improving customer experience for over 7 years. The company offers professional customer experience research using the mystery shopper method for any business where there is direct customer interaction. Leading brands view customer experience as a key strategic and competitive advantage. Mystery Shopping is the best research tool to evaluate the quality of service and get objective feedback from the customer. Why you need Mystery Shopper service With the help of Feedback 24 service you can easily identify discrepancies between the expected and actual quality of service at all points of interaction between your business and the customer. Our performers are well-trained mystery shoppers acting as real customers. The mystery checkers collect information about products, services, quality of service, record observations and provide a detailed structured report with photo or video recording. A mystery shopper audit of a business will be useful for: identifying real customer expectations; checking compliance with standards; identifying gaps in employee training; auditing merchandising; evaluating competitors' business; monitoring prices; What kind of business will benefit from the service Feedback 24 mystery shopper service provides valuable information for identifying problems with customer service and communication with customers, allows you to conduct an in-depth study of the customer experience in many business sectors: restaurants, cafes, bars, hotels, resorts and bases, as well as in many other business sectors: restaurants, cafes, bars, hotels, resorts and resorts. How much does a mystery shopper check cost A mystery shopper service can include physical visits, online checks, phone calls or a combination of methods. The cost of a particular business check depends on the method and number of checks: Mystery shopper visit - 1200 rubles. Mystery shopper's call - 650 rubles. Check promoters - 700 rubles. Online checks - 650 rubles. Service Feedback 24 offers a convenient tool for organizing checks of any client business, as well as provides comprehensive services to conduct research by the method of "mystery shopper". Measure, manage and improve your customers' impressions of your services and products! Mystery shopping is the best Feedback for your business!