Vision Helpdesk

Transform your business communication into a seamless experience with Multi Channel Help Desk Software. This tool brings all your customer interactions—whether from email, phone, chat, social media, or web requests—into a single, organized ticketing system. Automate your process by setting up service level agreements (SLAs), escalation paths, and workflow rules, including round-robin ticket assignment, to streamline your help desk operations. Take control of your ticket workflow with rule-based automation. Define specific criteria and let the system determine the next steps, ensuring every ticket gets the attention it needs. Configure business hours and establish comprehensive SLA and multi-level escalation rules to guarantee timely responses and resolutions for your customers. Stay in the loop with customizable notification alerts. Set up rules based on ticket events and criteria, and receive updates directly to your personal email. Save time with macros that let you perform multiple ticket actions—such as updating status, changing departments, or adjusting priorities—with just one click.